We apply the AGBH/2006 "General Terms and Conditions for the Hotel Industry".
However, we will continuously adjust the cancellation conditions to the pandemic situation and guarantee that a free cancellation will always be possible in the following cases:
- Your country is classified as high-risk area and quarantine is required upon arrival
- Travel alert for Austria/Tyrol/ Serfaus-Fiss-Ladis region, quarantine is required when leaving
- Border closures
- Official closure of cable cars and service businesses
- Official closures of our house